IT Support & Services

Welcome to the BFTV Cluster IT Support & Services Team. Below is a list of the services we provide.

A/V Support
  • Conference Room Setup
  • Projector/TV
  • Seminar Recording (Faculty Recruitment Only)
  • Setup Assistance for QE Exams, Seminars, and Conferences
  • VoIP/Conference phone
  • Zoom
Computer Services
  • Compliance Verification for All Devices on Departmental or Campus Network
  • Computer Access for Users
  • Computer Inventory Management Assistance
  • Email/Calendar Configuration Assistance
  • Equipment Purchasing (Only IT should place Computer Equipment Orders)
  • Data Backup and Storage Solutions
  • Data Recovery and Migration
  • Device Setup
  • New Computer/Device Setup and Configuration
  • Power Backup Solutions
  • Software Installation
  • Software Purchasing/Renewal (Only IT should place Software Orders)
  • System/Service Status Monitoring
  • Technical Consultation for Computer Equipment and Projects
  • Troubleshooting Issues with University-Owned Systems
  • Vendors Assistance for Equipment Troubleshooting
Cellular Device Services
  • International Plan Changes
  • Mobile Hotspots
  • New Cellular Devices (Phone/Tablet) Purchasing
Cyber Security
  • AntiVirus Solutions
  • Investigate Suspected Phishing Emails
  • Security Monitoring, Mitigation, Prevention, and Education
  • Security Updates for Computers
Keycard access management
  • Access reports
  • Room door scheduling
  • User access
Mailing Lists
  • Configuration
  • Delegate Access to PI's and Lab Managers
Network Administration
  • Grant Device Access to Network
  • Maintain Network Firewalls
  • Network Troubleshooting
  • Setup equipment machines offline with resource access
Training and Instructions
  • Best Security Practices
  • Canvas (AggieVideo and Zoom Integration)
  • RT Ticket System
  • Software installation for instruction
  • Updating website content
Web Development
  • Faculty, Lab, and Project webpages to match UC Davis theme
  • Evaluate need and ability for custom web applications
  • Departmental Calendar system
  • CrashPlan Reporting site
BAE Department Users will email bae-support@ucdavis.edu for assistance.

General Information

The BFTV Cluster information technology support team is located in the RMI building complex. The IT team is responsible for computer support in the departments of Food Science and Technology, Textiles and Clothing, Viticulture and Enology, and the BFTV Cluster administrative staff.

The IT team provides complete system administration for the BFTV Cluster and department servers, all staff workstations and technology infrastructure, such as, VPN, DNS, WWW, firewall, wireless access points, printers, scanners and network connections. 

The V&E instructional computer laboratory is also maintained by the IT team. There are 18 workstations available for class use. Students enrolled in various courses can receive login credentials for the computer lab through their Advisor, Instructor, or PI sending a request to bftvtech@ucdavis.edu. They will need your @ucdavis.edu email address.

IT Support

For the fastest response to your computer problem please send email to bftvtech@ucdavis.edu. Messages sent to this address are entered into the support ticketing system (Request Tracker), and copied to all of the support staff. Campus users may check the status of their existing requests or submit new requests at https://rt.bftv.ucdavis.edu/SelfService/

Note: This only applies to requests sent from your ‘@ucdavis.edu’ address. Requests sent using a @gmail.com, @department.ucdavis.edu, or other non-'@ucdavis.edu' address will not be visible via SelfService.