The BFTV Cluster information technology support team is located in the RMI building complex. The IT team is responsible for computer support in the departments of Food Science and Technology, Viticulture and Enology, and the BFTV Cluster administrative staff.
The IT team provides complete system administration for the BFTV Cluster and department servers, all staff workstations and technology infrastructure, such as, VPN, DNS, WWW, firewall, wireless access points, printers, scanners and network connections.
The V&E instructional computer laboratory is also maintained by the IT team. There are 18 workstations available for class use. Students enrolled in various courses can receive login credentials for the computer lab through their Advisor, Instructor, or PI sending a request to firstname.lastname@example.org. They will need your @ucdavis.edu email address.
For the fastest response to your computer problem please send email to email@example.com. Messages sent to this address are entered into the support ticketing system (Request Tracker), and copied to all of the support staff. Campus users may check the status of their existing requests or submit new requests at https://rt.bftv.ucdavis.edu/SelfService/.
Note: This only applies to requests sent from your ‘@ucdavis.edu’ address. Requests sent using a @gmail.com, @department.ucdavis.edu, or other firstname.lastname@example.org' address will not be visible via SelfService.