Here you will find various Request Tracker links and video tutorials on the use of RT.
Links
Video Tutorials
If you have any questions or feedback, please contact us at bftvtech@ucdavis.edu.
System Overview
A general overview of the ticketing systems basic look and features.
Create a Ticket
Learn how to create a new ticket through the web interface of the RT Ticketing system.
Claim a Ticket
Learn how to claim a ticket through the web interface of the RT Ticketing system.